Letters speak louder than words

Some things are better said by letters than by words. Especially when speaking about sensitive topics, words spoken out loud have the potential to cause such adverse reactions from the listener that he or she effectively becomes deaf to any words that follow, no matter how reasonable. Letters on the other hand, allow the reader to examine – and re-examine – at their own pace. Having control over the way one receives information is vital for breaching many of the most sensitive topics.